Privacy Policy

HL Pro Solutions
Effective Date: October 9, 2026

1. Introduction
   Welcome to HL Pro Solutions.
   At HL Pro Solutions, we value your privacy and are committed to protecting the personal information you share with us.
   We are a Philippines-based digital solutions and virtual assistance company providing website development, funnel building, application development, GoHighLevel (GHL) support, virtual event production, and other business support services.
   This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, contact us, or use our services.
   By using our website, you acknowledge that you have been informed of the practices described in this Privacy Policy.
2. Information We Collect
   We may collect the following types of information:
   Personal Information
   When you contact us, request a consultation, or inquire about our services, we may collect:
   Full name
   Email address
   Phone number
   Business or company name
   Website address
   Information about your project or service requirements
   Other information you voluntarily provide
   Automatically Collected Information
   When you visit our website, certain technical information may be collected, including:
   IP address
   Browser type
   Device information
   Pages visited
   Date and time of visits
   Website usage and interaction data
   This information may be collected through cookies, analytics tools, or similar technologies, where implemented.
3. How We Use Your Information
   We may use the information we collect to:
   Respond to inquiries and consultation requests
   Provide our digital solutions and virtual assistance services
   Communicate about projects, updates, and service requirements
   Prepare proposals, quotations, and service agreements
   Manage client relationships
   Improve our website and services
   Maintain website security and prevent unauthorized activity
   Fulfill legal and regulatory obligations
   Send marketing communications when permitted by applicable law
   We process personal information only when we have an appropriate legal basis, such as consent, contractual necessity, compliance with legal obligations, or legitimate interests where permitted by law.
4. Client Data and Confidentiality
   As part of our services, HL Pro Solutions may be given access to client websites, CRM platforms, applications, customer databases, event registration systems, and other business tools.
   We understand that these systems may contain confidential business information and personal data.
   We are committed to:
   Handling client information responsibly
   Accessing information only as necessary to perform authorized services
   Respecting client confidentiality
   Following agreed security and access procedures
   Not disclosing confidential client information without authorization, except when legally required
   Taking reasonable measures to prevent unauthorized access, loss, misuse, or disclosure
   Where HL Pro Solutions processes personal information on behalf of a client, we will follow the client’s documented instructions and applicable contractual and legal requirements.
5. Cookies and Tracking Technologies
   Our website may use cookies or similar technologies to improve website functionality, understand visitor interactions, and enhance user experience.
   Depending on the tools implemented, these technologies may include:
   Essential website cookies
   Analytics cookies
   Preference cookies
   Marketing or advertising cookies
   Where required by applicable law, we will request consent before activating non-essential cookies.
   You may manage cookies through your browser settings or any cookie preference tools made available on our website.
6. Sharing of Information
   HL Pro Solutions does not sell your personal information.
   We may share information with trusted service providers when reasonably necessary to operate our business or deliver requested services.
   These may include:
   Website hosting providers
   CRM and business management platforms
   Email and communication services
   Scheduling and appointment platforms
   Payment processing providers
   Analytics and technical service providers
   Authorized contractors or service partners
   We may also disclose information when required by law, legal process, or a valid request from an authorized government agency.
   Where appropriate, we require service providers to protect personal information and use it only for authorized purposes.
7. Data Security
   We take reasonable organizational, technical, and administrative measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
   However, no method of internet transmission or electronic storage is completely secure.
   While we work to protect the information entrusted to us, we cannot guarantee absolute security.
8. Data Retention
   We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, meet contractual requirements, resolve disputes, and comply with applicable laws.
   When information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal obligations.
9. International Data Transfers
   HL Pro Solutions operates from the Philippines and may provide services to clients in other countries.
   As part of our operations, personal information may be accessed, stored, or processed in jurisdictions outside the country where it was originally collected.
   Where applicable, we will implement appropriate safeguards and comply with relevant legal requirements governing international data transfers.
10. Your Privacy Rights
    Depending on your location and applicable privacy laws, you may have the right to:
    Request access to your personal information
    Request correction of inaccurate or incomplete information
    Request deletion or erasure of your information
    Withdraw consent where processing is based on consent
    Object to certain types of processing
    Request information about how your data is used
    Request data portability where applicable
    File a complaint with the appropriate data protection authority
    Individuals covered by the Philippine Data Privacy Act of 2012 may exercise their rights under that law.
    Individuals covered by the General Data Protection Regulation (GDPR) or other applicable privacy laws may have additional rights.
    To exercise your rights, please contact us using the information provided below.
    We may need to verify your identity before fulfilling certain requests.
11. Third-Party Websites and Services
    Our website may contain links to third-party websites, applications, or platforms.
    HL Pro Solutions is not responsible for the privacy practices, security policies, or content of external websites that we do not control.
    We encourage visitors to review the privacy policies of third-party services before providing personal information.
12. Children’s Privacy
    Our website and services are intended for businesses and individuals seeking professional digital and virtual support services.
    We do not knowingly collect personal information directly from children under the age of 18 through our website.
    If we become aware that personal information has been collected from a child without the necessary authorization, we will take appropriate steps to address the situation in accordance with applicable law.
13. Changes to This Privacy Policy
    HL Pro Solutions may update this Privacy Policy from time to time to reflect changes in our services, business operations, technologies, or legal obligations.
    Any updates will be posted on this page with a revised effective date.
    We encourage visitors to review this Privacy Policy periodically.
14. Contact Information
    If you have questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact us.
    HL Pro Solutions
    Location: Philippines
    Email: support@hlprosolutions.com
    Website: https://hlprosolutions.com/
    Privacy Contact: Harjenny Fat (support@hlprosolutions.com)
    We are committed to addressing privacy-related concerns in a timely and responsible manner.