Terms and Conditions Overview
HL Pro Solutions
Effective Date: October 9, 2026
Last Updated: October 9, 2026
- Introduction and Acceptance of Terms
Welcome to HL Pro Solutions.
These Terms and Conditions (“Terms”) govern the use of our website, engagement of our services, and business transactions between HL Pro Solutions (“Company,” “we,” “us,” or “our”) and individuals, businesses, or organizations (“Client,” “you,” or “your”) engaging our services.
HL Pro Solutions is a Philippines-based digital solutions company providing project-based technical, creative, and virtual business support services to clients worldwide.
By signing a service agreement, expressly accepting a proposal or quotation incorporating these Terms, or confirming acceptance through an electronic agreement process, the Client acknowledges that they have read, understood, and agreed to these Terms.
These Terms form part of the agreement between HL Pro Solutions and the Client, together with any approved proposal, statement of work, quotation, or signed service agreement.
If a signed agreement expressly conflicts with these Terms, the signed agreement will take precedence for that engagement.
Nothing in these Terms excludes rights or remedies that cannot legally be waived. - Scope of Services
HL Pro Solutions provides professional project-based digital solutions, technical development, and virtual business support services, including but not limited to:
Website design, development, and redesign
Sales funnel design and development
Landing page creation and optimization
Mobile application design and development (iOS and Android)
Web application design and development
Custom business application development
App maintenance, updates, and integrations
GoHighLevel (GHL) setup, configuration, and automation
CRM implementation and technical support
Virtual event production and management
Webinar, masterclass, and virtual conference support
Business process automation
Digital systems integration
Other agreed technical, creative, and virtual business support projects
All services are provided on a project-based contractual arrangement, with a clearly defined scope of work, deliverables, project fee, estimated completion timeline, and responsibilities.
Each project will be governed by an approved proposal, quotation, statement of work, or signed service agreement.
Services, features, integrations, revisions, or additional requirements not expressly included in the approved project scope may require a separate quotation and additional payment. - Project-Based Payment Terms
3.1 Initial Payment: 50%
A 50% upfront payment of the total agreed project fee is required before any project work begins.
The initial payment:
Confirms the Client’s commitment to the project.
Reserves the Company’s scheduled project resources.
Covers initial planning, preparation, and commencement of services.
Authorizes HL Pro Solutions to begin work under the approved scope.
Work will not commence until the initial payment has been received and cleared, unless otherwise agreed in writing.
The initial payment is generally non-refundable once work has commenced, subject to the cancellation provisions in Section 5 and applicable law.
3.2 Final Payment: 50%
The remaining 50% of the total project fee becomes payable upon substantial completion of the agreed project deliverables.
Substantial completion means the core deliverables have been completed in accordance with the approved scope and made reasonably available for Client review.
Minor adjustments or corrections that do not materially affect the agreed functionality or intended use of the deliverables will not automatically delay the final payment obligation.
The final invoice must be paid within five (5) business days of issuance unless otherwise specified in the signed agreement.
3.3 Final Handover
Final transfer of agreed deliverables, transferable intellectual property rights, and applicable project files will take place after full payment has been received and cleared.
HL Pro Solutions may withhold final handover of its unpaid deliverables to the extent permitted by law and the applicable agreement.
This provision does not authorize HL Pro Solutions to withhold Client-owned data, pre-existing intellectual property, credentials, or systems to which the Client is independently entitled.
3.4 Additional Charges
Any work requested outside the approved scope may require additional fees.
Additional work will only proceed after the Client approves the revised scope, price, and timeline in writing.
3.5 Payment Processing Fees
Any applicable payment processing fees, currency conversion charges, bank transfer fees, or other transaction-related costs will be disclosed in the quotation or invoice.
The Client is responsible only for charges expressly agreed upon or otherwise lawfully applicable.
3.6 Late Payment
If an undisputed invoice remains unpaid after its due date, HL Pro Solutions may issue a written payment reminder.
If payment remains outstanding three (3) business days after written notice, HL Pro Solutions may suspend further project work or final handover, where legally and contractually permitted.
Any suspension will be implemented reasonably and will not authorize interference with Client-owned property or systems.
HL Pro Solutions reserves the right to pursue recovery of legally owed amounts through appropriate contractual or legal channels. - Project Timeline and Delivery
Project timelines are estimates unless expressly designated as binding deadlines in the signed agreement.
Timely completion depends on the Client providing the necessary information, materials, approvals, and access required for the project.
HL Pro Solutions will make commercially reasonable efforts to meet agreed schedules.
Project timelines may be adjusted when delays result from:
Missing or incomplete Client materials
Delayed feedback or approvals
Changes in project requirements
Third-party software or platform issues
Client-requested project pauses
Events outside the Company’s reasonable control
Any material timeline changes will be communicated to the Client.
HL Pro Solutions will not be responsible for delays directly attributable to the Client or events beyond the Company’s reasonable control, except where applicable law provides otherwise. - Cancellation and Refund Policy
5.1 Cancellation Before Work Begins
The Client may request cancellation before project work begins by submitting written notice.
If no work has commenced, HL Pro Solutions will refund the upfront payment, less reasonable, documented, non-recoverable costs already incurred and lawfully chargeable under the agreement.
5.2 Cancellation After Work Begins
If the Client cancels after work has commenced:
HL Pro Solutions may retain payment for work already performed.
Reasonable and documented project-related costs may be charged.
Any earned but unpaid amount may be invoiced.
Any unearned portion of advance payments will be reviewed for refund in accordance with the signed agreement and applicable law.
The initial 50% payment is intended to secure the Company’s project resources and compensate for initial work. It is generally non-refundable after work begins, but will not be retained to the extent prohibited by applicable law.
5.3 Cancellation After Substantial Completion
If the project has reached substantial completion, the Client remains responsible for the agreed project fee, subject to any valid claims relating to material nonperformance, defects, or other legally protected remedies.
A decision not to use completed deliverables does not automatically eliminate the Client’s payment obligations.
5.4 Company-Initiated Cancellation
If HL Pro Solutions terminates a project without Client fault, the Company will account for work completed and refund any unearned advance payments as required by the agreement and applicable law.
5.5 Refund Request Procedure
Refund requests must be submitted in writing to the Company’s designated contact email.
The request should include the project reference, reason for the request, and relevant supporting information.
HL Pro Solutions will review refund requests fairly and in accordance with the agreement and applicable law. - Chargebacks and Payment Disputes
HL Pro Solutions is committed to transparent billing and fair dispute resolution.
6.1 Payment Authorization
By making a payment, the Client confirms that:
They are authorized to use the selected payment method.
They have reviewed the approved project scope and agreed fees.
They understand the applicable payment schedule.
They have been provided access to the relevant cancellation and refund terms.
6.2 Dispute Resolution Before Chargeback
Clients are encouraged to contact HL Pro Solutions directly regarding billing concerns before initiating a payment dispute.
The Company will make reasonable efforts to investigate and resolve legitimate concerns promptly.
This provision does not restrict the Client’s legal right to initiate a chargeback or dispute a transaction.
6.3 Chargeback Evidence
If a chargeback is initiated, HL Pro Solutions reserves the right to provide relevant supporting evidence to the payment processor, financial institution, or other authorized dispute resolution body.
Evidence may include:
Signed contracts
Approved proposals and quotations
Invoices and payment records
Client correspondence
Project progress reports
Deliverable submission records
Client approvals
Meeting records
Relevant technical activity logs
Confidential and personal information will be disclosed only as reasonably necessary and permitted by applicable law.
6.4 Fraudulent or Bad-Faith Chargebacks
HL Pro Solutions reserves the right to contest chargebacks that it reasonably believes are fraudulent, inaccurate, or made in bad faith.
Where a payment is reversed despite valid contractual obligations and properly delivered services, the Company may seek recovery of legally owed amounts through lawful means.
6.5 No Waiver of Legal Rights
Nothing in these Terms limits a Client’s lawful rights regarding unauthorized transactions, fraud, billing errors, non-delivery, or other protected payment disputes. - Client Responsibilities
The Client agrees to:
Provide accurate project requirements.
Supply necessary materials and information.
Grant authorized access to relevant platforms.
Respond to reasonable requests for feedback and approvals.
Review deliverables within agreed timeframes.
Make payments according to the approved schedule.
Ensure that materials supplied to HL Pro Solutions do not infringe third-party rights.
Maintain appropriate backups of Client-controlled systems and information.
HL Pro Solutions is not responsible for issues directly caused by inaccurate information, unauthorized materials, or incomplete instructions supplied by the Client, except to the extent the Company independently contributed to the issue. - Project Revisions and Scope Changes
The number of included revisions will be stated in the approved proposal or service agreement.
A revision refers to a reasonable modification of an existing deliverable within the agreed scope.
Requests involving additional pages, new features, significant design changes, additional integrations, or substantial changes to approved requirements may be treated as new work.
Such requests may require additional payment and an adjusted timeline.
No additional chargeable work will be performed without written approval. - Project Review, Approval, and Acceptance
Upon substantial completion, HL Pro Solutions will notify the Client that the project is ready for review.
The Client will have five (5) business days to approve the deliverables or provide written notice of material deficiencies against the agreed specifications.
If no response is received, HL Pro Solutions may issue a final reminder.
If the Client remains unresponsive for another five (5) business days, the deliverables may be deemed accepted for contractual billing purposes, provided the Client had a reasonable opportunity to inspect them.
Deemed acceptance does not eliminate rights relating to concealed defects, material nonconformity, fraud, or other protections that cannot legally be waived.
HL Pro Solutions will address valid deficiencies within the agreed scope in accordance with the applicable agreement. - Virtual Event Production Services
For virtual events, webinars, workshops, conferences, and online masterclasses, HL Pro Solutions provides technical and operational support within the agreed project scope.
10.1 Event Preparation
The Client must provide event details, schedules, access credentials, presentation materials, and technical requirements within the agreed preparation timeline.
10.2 Technical Limitations
HL Pro Solutions is not responsible for disruptions caused solely by external circumstances beyond its reasonable control, including third-party platform outages, internet failures, power interruptions, or Client-side equipment issues.
The Company will make reasonable efforts to troubleshoot technical problems within its control.
10.3 Event Outcomes
HL Pro Solutions does not guarantee specific event attendance, registrations, sales, revenue, or audience engagement unless expressly agreed in writing.
10.4 Event Cancellation
Event-specific cancellation deadlines, preparation fees, rescheduling terms, and any additional charges will be specified in the relevant project agreement. - Third-Party Platforms and Software
HL Pro Solutions may use or integrate third-party platforms, including GoHighLevel, website hosting services, payment processors, scheduling tools, and other digital applications.
Unless expressly included in the project quotation, third-party subscription fees, licensing costs, hosting fees, domain charges, and usage-based charges are the Client’s responsibility.
HL Pro Solutions is not responsible for independent changes to third-party pricing, functionality, service availability, or platform policies.
The Company will not knowingly make unauthorized purchases or activate paid subscriptions on behalf of a Client. - Intellectual Property and Ownership
The Client retains ownership of all pre-existing intellectual property and materials supplied to HL Pro Solutions.
HL Pro Solutions retains ownership of its pre-existing templates, tools, methodologies, reusable code, and proprietary resources.
Upon receipt of full payment, the Client will receive the agreed ownership rights or licenses to commissioned final deliverables, as specified in the service agreement and permitted by applicable law.
Third-party software, stock assets, plugins, and licensed components remain subject to their respective licensing terms.
HL Pro Solutions may showcase completed projects in its portfolio only with appropriate Client authorization.
Confidential projects will not be publicly disclosed without permission. - Confidentiality and Data Protection
Both parties agree to protect confidential business information received during the engagement.
Confidential information includes business plans, financial information, login credentials, proprietary systems, customer records, and other non-public information reasonably understood to be confidential.
HL Pro Solutions will process personal information in accordance with its Privacy Policy, applicable data protection laws, and any separately executed Data Processing Agreement.
Confidentiality obligations will continue after the project ends for as long as the information remains confidential, subject to applicable legal exceptions. - Limitation of Liability
To the maximum extent permitted by applicable law, HL Pro Solutions will not be liable for indirect, incidental, special, or consequential damages arising from its services, including lost profits or anticipated business opportunities.
The Company’s aggregate liability arising from a project will generally be limited to the total fees paid or payable under the relevant project agreement.
This limitation does not apply to liabilities that cannot legally be limited or excluded, including where applicable law prohibits such limitations.
Nothing in this section removes the Company’s obligation to perform its agreed services with reasonable skill and care. - No Guarantee of Business Results
HL Pro Solutions provides professional services using reasonable skill, care, and diligence.
However, the Company does not guarantee specific financial, marketing, or operational results unless expressly stated in a signed agreement.
Business outcomes may depend on factors outside the Company’s control, including market conditions, customer behavior, Client decisions, and third-party platforms. - Suspension and Termination
HL Pro Solutions may suspend or terminate a project if the Client materially breaches the agreement, fails to pay undisputed invoices after appropriate notice, requests unlawful activities, or repeatedly prevents performance of the agreed services.
Where reasonably possible, the Company will provide written notice and an opportunity to resolve the issue.
Termination does not eliminate payment obligations for authorized work already performed.
Both parties will cooperate in the appropriate transfer or return of Client-owned information and materials. - Non-Solicitation and Non-Circumvention
During an active engagement and for six (6) months following its termination, the Client agrees not to knowingly circumvent HL Pro Solutions by directly soliciting personnel specifically assigned to the project for substantially the same services for the purpose of avoiding agreed Company fees.
This provision applies only to the extent reasonable and enforceable under applicable law.
It does not prohibit general recruitment, unsolicited applications, or lawful employment arrangements that cannot legally be restricted.
Any separate placement or recruitment fee must be expressly agreed in writing. - Dispute Resolution
Both parties agree to attempt to resolve disputes professionally and in good faith.
The complaining party should first provide written notice describing the issue and requested resolution.
The parties will attempt to resolve the matter through direct negotiation within fifteen (15) business days after written notice.
If the dispute remains unresolved, the parties may mutually agree to mediation.
Nothing in this section prevents either party from seeking urgent legal relief or exercising non-waivable legal rights. - Governing Law and Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the Republic of the Philippines, without prejudice to mandatory laws that may apply in another jurisdiction.
Subject to applicable law and any enforceable dispute resolution agreement, legal proceedings may be brought before the courts having proper jurisdiction in Cebu City, Philippines. - Force Majeure
Neither party will be responsible for delays or failure to perform caused by events beyond its reasonable control, including natural disasters, major infrastructure failures, government restrictions, war, or widespread service interruptions.
The affected party must provide reasonable notice and take appropriate steps to minimize disruption.
Force majeure does not automatically excuse payment for services already properly performed.
If the disruption continues for an extended period, the parties may discuss termination or modification of the affected project. - Changes to These Terms
HL Pro Solutions may update these Terms to reflect changes in its operations, services, or legal requirements.
Updated Terms will be published on the Company’s website with a revised effective date.
Changes will not automatically alter existing signed agreements unless permitted by the agreement and applicable law. - Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law. - Entire Agreement
These Terms, together with any signed service agreement, approved proposal, statement of work, and expressly incorporated documents, constitute the agreement between the parties concerning the applicable project.
Any amendments to the agreed project scope, fees, or contractual obligations must be confirmed in writing. - Contact Information
For questions about these Terms and Conditions, payments, refunds, or project-related disputes, please contact:
HL Pro Solutions
Philippines
Email: support@hlprosolutions.com
Website: https://hlprosolutions.com/
Billing and Disputes: support@hlprosolutions.com
© 2026 HL Pro Solutions. All Rights Reserved.
Important before publishing
This version removes all part-time and full-time staffing provisions and keeps your business model strictly project-based. It also preserves your 50% upfront and 50% upon substantial completion structure.
Before publishing, make sure to replace the contact placeholders, verify the legal business name and registered address, and have a Philippine commercial lawyer review the clauses dealing with deposits, refunds, liability, chargebacks, and international clients.
